Bandra, Mumbai |   600000 - 900000 P.A.

8+ years

Job Description:   

Roles & Responsibilities

Creating customer delight experience throughout the customer lifecycle – from on boarding to possession.
• Ensure timely completion of task given by head and management.
• Coordination with banker, channel partners, internal team, and other departments
• Handling Customer Queries & issue resolution, replying to customers on email, messages, phone calls and in person.
• Ensuring timely collection of payment- Collection of amounts receivablerigorous follow-up with customer and banker for sanction letter
• Should be well versed with making agreements, demands, NOC, notices, termination, Transfers, and other related documents.
• Handling Possession processes
• Handling the BBA, TPA. PTM, Demand Letters for the Customers
• Generating various MIS Report like outstanding Collection on Estimate
• Handling Possession processes, possession letters and handling possession to customers

Desired Skills
• Should have good business communication skill-Oral and Written
• Should be disciplined, Highly Energetic, helpful, and cordial approach with abilities to meet customer requirements.
• Should have pleasing personality to interact with customer.
• Should have minimum experience of 8 years in CRM .
• Knowledge of customer life cycle process in Real estate industry.
• Good in communication and presentation
• Tech savvy and system oriented

Qualification: Any Graduate

Keyskills:   CRM, Collection, Legal letters, Collection

Please note - due to the number of applications we receive, we will only be able to respond to successful candidates.